PRIVACY POLICY
We process only the data necessary to handle requests, communicate with customers, maintain security and perform mandatory checks.
1. Data we collect
Contact details, request and transaction information, technical device data and information that the user voluntarily provides to support.
2. Purposes of processing
Fulfilling requests, preventing fraud, meeting AML/CTF requirements, supporting users and improving the website.
3. Data sharing
Information is shared with payment, banking and verification providers only to the extent necessary to complete a transaction or meet a legal requirement.
4. Storage and security
Access to data is restricted. Organisational and technical safeguards are applied, and retention periods are determined by the purpose of the data and applicable requirements.
5. User rights
Users may request clarification, correction or deletion of data if its retention is not required to fulfil the service’s obligations.
6. Cookies
Essential cookies support language, sessions and security. Optional analytics cookies are enabled only with your consent. Declining analytics does not restrict exchanges or account use. Your choice is stored in your browser for up to 180 days; you can change or withdraw it using “Cookie settings” at the bottom of public pages.
7. Google Analytics
With your consent, we use Google Analytics 4 for public-page statistics: page views, referral sources and technical browser and device characteristics. Google receives these data and processes the network IP address for delivery and measurement. We do not load the tag in the account, Mini App, order or verification pages, or for signed-in users. The page URL is sent without query parameters or a fragment; events do not include contact details, documents or order data. Advertising features are disabled. Analytics cookies last up to 180 days. Google may process data outside your country. Google policy: https://policies.google.com/privacy.
8. Contact
Send personal-data requests to [email protected].
