PRIVACY POLICY
We process only the information required to handle requests, communicate with customers, maintain security and perform mandatory checks.
1. Data we collect
Contact details, request and transaction information, device data and information voluntarily provided to support.
2. Purposes
Request processing, fraud prevention, AML/CTF compliance, customer support and website improvement.
3. Data sharing
Information is shared with payment, banking and verification providers only as required to perform a transaction or comply with law.
4. Storage and security
Access is restricted and organisational and technical safeguards are used. Retention depends on purpose and applicable requirements.
5. User rights
Users may request access, correction or deletion where retention is not required for service obligations.
6. Cookies
Essential cookies support language, sessions and security. Optional analytics cookies are enabled only with your consent. Declining analytics does not restrict exchanges or your account. Your choice is stored in your browser for up to 180 days; change or withdraw it using Cookie settings at the bottom of public pages.
7. Google Analytics
With your consent, we use Google Analytics 4 to measure public page views, referral sources and browser/device characteristics. Google receives this information and processes the network IP address for delivery and measurement. We do not load the tag in the account, mini app, order or verification pages, or for signed-in users. Page URLs exclude query parameters and fragments; events do not include contact details, documents or order information. Advertising features are disabled. Analytics cookies last up to 180 days. Google processing may take place outside your country. Google policy: https://policies.google.com/privacy.
8. Contact
Send privacy requests to [email protected].
