Service rules

1. Key terms

A request is a user instruction to perform an exchange. The rate is the currency ratio calculated for the selected direction. The reserve is the available amount for fulfilling a request. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve.

The user reviews the terms concerning the interpretation of terms, request statuses, rates and reserves before paying a request. If anything is unclear, the user must obtain guidance from an operator before making a payment. Exceptions must be agreed with an operator in advance.

The service records actions and messages concerning the interpretation of terms, request statuses, rates and reserves in the request. All material transaction parameters are stored in the request and confirmed through official communication channels.

The review considers the interpretation of terms, request statuses, rates and reserves and information supplied by independent providers. The service may request documents required to review the transaction and meet security obligations. This condition applies to every request.

The key matter covered by this part of the rules is: the interpretation of terms, request statuses, rates and reserves. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. This condition applies to every request.

The user reviews the terms concerning the interpretation of terms, request statuses, rates and reserves before paying a request. Banks, payment systems and blockchain networks operate outside the direct control of the service. Exceptions must be agreed with an operator in advance.

The service records actions and messages concerning the interpretation of terms, request statuses, rates and reserves in the request. The user is responsible for accurate information and for protecting access to their payment instruments. This condition applies to every request.

The review considers the interpretation of terms, request statuses, rates and reserves and information supplied by independent providers. Confirmed terms may be changed only after separate agreement with an operator. The review is completed before the transaction is closed.

The key matter covered by this part of the rules is: the interpretation of terms, request statuses, rates and reserves. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties. This condition applies to every request.

The user reviews the terms concerning the interpretation of terms, request statuses, rates and reserves before paying a request. Missing information may extend processing time or make fulfilment of the request impossible. Exceptions must be agreed with an operator in advance.

The service records actions and messages concerning the interpretation of terms, request statuses, rates and reserves in the request. By continuing, the user confirms that the required actions and related restrictions are understood. This condition applies to every request.

2. Service

The service arranges exchanges in available directions and provides operational support. Available directions, reserves and settlement methods may change without prior notice. If anything is unclear, the user must obtain guidance from an operator before making a payment. All material transaction parameters are stored in the request and confirmed through official communication channels.

The user reviews the terms concerning the list of available services, directions, locations and settlement methods before paying a request. All material transaction parameters are stored in the request and confirmed through official communication channels. The service may request documents required to review the transaction and meet security obligations. The confirmation is stored in the request record.

The service records actions and messages concerning the list of available services, directions, locations and settlement methods in the request. The service may request documents required to review the transaction and meet security obligations. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service.

3. Agreement

The agreement is formed when a request is created and these rules are accepted. The transaction terms displayed in the request form an integral part of the agreement. All material transaction parameters are stored in the request and confirmed through official communication channels. The service may request documents required to review the transaction and meet security obligations. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service. The user is responsible for accurate information and for protecting access to their payment instruments. Confirmed terms may be changed only after separate agreement with an operator. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties. The confirmation is stored in the request record.

4. Exchange procedure

The user selects currencies, amount and location, provides valid contact details and follows operator instructions. Funds must only be sent to details displayed in the request. The service may request documents required to review the transaction and meet security obligations. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. The review is completed before the transaction is closed.

The user reviews the terms concerning the sequence of actions when a request is created, paid and fulfilled before paying a request. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service. The user is responsible for accurate information and for protecting access to their payment instruments.

The service records actions and messages concerning the sequence of actions when a request is created, paid and fulfilled in the request. Banks, payment systems and blockchain networks operate outside the direct control of the service. The user is responsible for accurate information and for protecting access to their payment instruments. Confirmed terms may be changed only after separate agreement with an operator.

The review considers the sequence of actions when a request is created, paid and fulfilled and information supplied by independent providers. The user is responsible for accurate information and for protecting access to their payment instruments. Confirmed terms may be changed only after separate agreement with an operator. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties.

The key matter covered by this part of the rules is: the sequence of actions when a request is created, paid and fulfilled. Confirmed terms may be changed only after separate agreement with an operator. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties. Missing information may extend processing time or make fulfilment of the request impossible.

The user reviews the terms concerning the sequence of actions when a request is created, paid and fulfilled before paying a request. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties. Missing information may extend processing time or make fulfilment of the request impossible. By continuing, the user confirms that the required actions and related restrictions are understood.

The service records actions and messages concerning the sequence of actions when a request is created, paid and fulfilled in the request. Missing information may extend processing time or make fulfilment of the request impossible. By continuing, the user confirms that the required actions and related restrictions are understood. A decision takes into account actual receipt of funds and responses from independent providers.

The review considers the sequence of actions when a request is created, paid and fulfilled and information supplied by independent providers. By continuing, the user confirms that the required actions and related restrictions are understood. A decision takes into account actual receipt of funds and responses from independent providers. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve.

The key matter covered by this part of the rules is: the sequence of actions when a request is created, paid and fulfilled. A decision takes into account actual receipt of funds and responses from independent providers. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. If anything is unclear, the user must obtain guidance from an operator before making a payment.

The user reviews the terms concerning the sequence of actions when a request is created, paid and fulfilled before paying a request. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. If anything is unclear, the user must obtain guidance from an operator before making a payment. This condition applies to every request. This condition applies to every request.

The service records actions and messages concerning the sequence of actions when a request is created, paid and fulfilled in the request. If anything is unclear, the user must obtain guidance from an operator before making a payment. All material transaction parameters are stored in the request and confirmed through official communication channels. Exceptions must be agreed with an operator in advance.

The review considers the sequence of actions when a request is created, paid and fulfilled and information supplied by independent providers. All material transaction parameters are stored in the request and confirmed through official communication channels. The service may request documents required to review the transaction and meet security obligations. The confirmation is stored in the request record.

The key matter covered by this part of the rules is: the sequence of actions when a request is created, paid and fulfilled. The service may request documents required to review the transaction and meet security obligations. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service.

The user reviews the terms concerning the sequence of actions when a request is created, paid and fulfilled before paying a request. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service. The user is responsible for accurate information and for protecting access to their payment instruments.

The service records actions and messages concerning the sequence of actions when a request is created, paid and fulfilled in the request. Banks, payment systems and blockchain networks operate outside the direct control of the service. The user is responsible for accurate information and for protecting access to their payment instruments. Confirmed terms may be changed only after separate agreement with an operator.

The review considers the sequence of actions when a request is created, paid and fulfilled and information supplied by independent providers. The user is responsible for accurate information and for protecting access to their payment instruments. Confirmed terms may be changed only after separate agreement with an operator. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties.

The key matter covered by this part of the rules is: the sequence of actions when a request is created, paid and fulfilled. Confirmed terms may be changed only after separate agreement with an operator. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties. Missing information may extend processing time or make fulfilment of the request impossible.

The user reviews the terms concerning the sequence of actions when a request is created, paid and fulfilled before paying a request. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties. Missing information may extend processing time or make fulfilment of the request impossible. This condition applies to every request. This condition applies to every request.

The service records actions and messages concerning the sequence of actions when a request is created, paid and fulfilled in the request. Missing information may extend processing time or make fulfilment of the request impossible. By continuing, the user confirms that the required actions and related restrictions are understood. A decision takes into account actual receipt of funds and responses from independent providers.

The review considers the sequence of actions when a request is created, paid and fulfilled and information supplied by independent providers. By continuing, the user confirms that the required actions and related restrictions are understood. A decision takes into account actual receipt of funds and responses from independent providers. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve.

The key matter covered by this part of the rules is: the sequence of actions when a request is created, paid and fulfilled. A decision takes into account actual receipt of funds and responses from independent providers. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. If anything is unclear, the user must obtain guidance from an operator before making a payment.

The user reviews the terms concerning the sequence of actions when a request is created, paid and fulfilled before paying a request. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. If anything is unclear, the user must obtain guidance from an operator before making a payment. This condition applies to every request. This condition applies to every request.

The service records actions and messages concerning the sequence of actions when a request is created, paid and fulfilled in the request. If anything is unclear, the user must obtain guidance from an operator before making a payment. All material transaction parameters are stored in the request and confirmed through official communication channels. Exceptions must be agreed with an operator in advance.

The review considers the sequence of actions when a request is created, paid and fulfilled and information supplied by independent providers. All material transaction parameters are stored in the request and confirmed through official communication channels. The service may request documents required to review the transaction and meet security obligations. The confirmation is stored in the request record.

5. Rate fixing

The rate is calculated from market data, available reserves, settlement method and transaction size. The fixing moment follows the selected direction terms and is confirmed by the operator. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service.

The user reviews the terms concerning the calculation of the market rate and the moment when it becomes final before paying a request. Banks, payment systems and blockchain networks operate outside the direct control of the service. The user is responsible for accurate information and for protecting access to their payment instruments. The confirmation is stored in the request record.

The service records actions and messages concerning the calculation of the market rate and the moment when it becomes final in the request. The user is responsible for accurate information and for protecting access to their payment instruments. Confirmed terms may be changed only after separate agreement with an operator. The confirmation is stored in the request record.

The review considers the calculation of the market rate and the moment when it becomes final and information supplied by independent providers. Confirmed terms may be changed only after separate agreement with an operator. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties. This condition applies to every request.

6. Fees

Service fees are included in the calculated result or disclosed before confirmation. Banking, network and intermediary costs may be charged separately when required by the route. Exceptions must be agreed with an operator in advance.

The user reviews the terms concerning service, banking, network and intermediary fees before paying a request. The user is responsible for accurate information and for protecting access to their payment instruments.

The service records actions and messages concerning service, banking, network and intermediary fees in the request. Confirmed terms may be changed only after separate agreement with an operator. The review is completed before the transaction is closed.

7. Processing period

Timing depends on blockchain networks, banks, payment systems and location. The operator provides an estimate; a delay by an independent provider is not a service breach.

8. Identity verification

The service may request an identity document, selfie, address, source-of-funds evidence or transaction purpose. Review scope depends on amount, direction and risk. Confirmed terms may be changed only after separate agreement with an operator. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties. This condition applies to every request.

The user reviews the terms concerning user identification and evidence of the lawful source of funds before paying a request. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties. Missing information may extend processing time or make fulfilment of the request impossible. This condition applies to every request.

The service records actions and messages concerning user identification and evidence of the lawful source of funds in the request. Missing information may extend processing time or make fulfilment of the request impossible. By continuing, the user confirms that the required actions and related restrictions are understood. Exceptions must be agreed with an operator in advance.

The review considers user identification and evidence of the lawful source of funds and information supplied by independent providers. By continuing, the user confirms that the required actions and related restrictions are understood. A decision takes into account actual receipt of funds and responses from independent providers. The confirmation is stored in the request record.

The key matter covered by this part of the rules is: user identification and evidence of the lawful source of funds. A decision takes into account actual receipt of funds and responses from independent providers. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. The review is completed before the transaction is closed.

The user reviews the terms concerning user identification and evidence of the lawful source of funds before paying a request. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. If anything is unclear, the user must obtain guidance from an operator before making a payment. This condition applies to every request.

The service records actions and messages concerning user identification and evidence of the lawful source of funds in the request. If anything is unclear, the user must obtain guidance from an operator before making a payment. All material transaction parameters are stored in the request and confirmed through official communication channels. Exceptions must be agreed with an operator in advance.

The review considers user identification and evidence of the lawful source of funds and information supplied by independent providers. All material transaction parameters are stored in the request and confirmed through official communication channels. The service may request documents required to review the transaction and meet security obligations. The confirmation is stored in the request record.

The key matter covered by this part of the rules is: user identification and evidence of the lawful source of funds. The service may request documents required to review the transaction and meet security obligations. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service.

The user reviews the terms concerning user identification and evidence of the lawful source of funds before paying a request. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service. The user is responsible for accurate information and for protecting access to their payment instruments.

The service records actions and messages concerning user identification and evidence of the lawful source of funds in the request. Banks, payment systems and blockchain networks operate outside the direct control of the service. The user is responsible for accurate information and for protecting access to their payment instruments. Exceptions must be agreed with an operator in advance.

The review considers user identification and evidence of the lawful source of funds and information supplied by independent providers. The user is responsible for accurate information and for protecting access to their payment instruments. Confirmed terms may be changed only after separate agreement with an operator. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties.

The key matter covered by this part of the rules is: user identification and evidence of the lawful source of funds. Confirmed terms may be changed only after separate agreement with an operator. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties. Missing information may extend processing time or make fulfilment of the request impossible.

The user reviews the terms concerning user identification and evidence of the lawful source of funds before paying a request. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties. Missing information may extend processing time or make fulfilment of the request impossible. This condition applies to every request.

The service records actions and messages concerning user identification and evidence of the lawful source of funds in the request. Missing information may extend processing time or make fulfilment of the request impossible. By continuing, the user confirms that the required actions and related restrictions are understood. Exceptions must be agreed with an operator in advance.

The review considers user identification and evidence of the lawful source of funds and information supplied by independent providers. By continuing, the user confirms that the required actions and related restrictions are understood. A decision takes into account actual receipt of funds and responses from independent providers. The confirmation is stored in the request record.

The key matter covered by this part of the rules is: user identification and evidence of the lawful source of funds. A decision takes into account actual receipt of funds and responses from independent providers. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. The review is completed before the transaction is closed.

The user reviews the terms concerning user identification and evidence of the lawful source of funds before paying a request. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. If anything is unclear, the user must obtain guidance from an operator before making a payment. This condition applies to every request.

9. Refund policy

If a transaction cannot be completed, a refund is processed after review to an acceptable destination and may exclude actual network, banking and intermediary costs. A disputed transaction is reviewed using request records, transaction identifiers and messages between the parties.

The user reviews the terms concerning the grounds, procedure, payment details and timing of a refund before paying a request. Missing information may extend processing time or make fulfilment of the request impossible. The confirmation is stored in the request record.

The service records actions and messages concerning the grounds, procedure, payment details and timing of a refund in the request. By continuing, the user confirms that the required actions and related restrictions are understood.

The review considers the grounds, procedure, payment details and timing of a refund and information supplied by independent providers. A decision takes into account actual receipt of funds and responses from independent providers.

The key matter covered by this part of the rules is: the grounds, procedure, payment details and timing of a refund. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve.

The user reviews the terms concerning the grounds, procedure, payment details and timing of a refund before paying a request. If anything is unclear, the user must obtain guidance from an operator before making a payment. This condition applies to every request.

The service records actions and messages concerning the grounds, procedure, payment details and timing of a refund in the request. All material transaction parameters are stored in the request and confirmed through official communication channels.

The review considers the grounds, procedure, payment details and timing of a refund and information supplied by independent providers. The service may request documents required to review the transaction and meet security obligations.

The key matter covered by this part of the rules is: the grounds, procedure, payment details and timing of a refund. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. This condition applies to every request.

The user reviews the terms concerning the grounds, procedure, payment details and timing of a refund before paying a request. Banks, payment systems and blockchain networks operate outside the direct control of the service. This condition applies to every request.

The service records actions and messages concerning the grounds, procedure, payment details and timing of a refund in the request. The user is responsible for accurate information and for protecting access to their payment instruments.

10. Taxation

The user is responsible for determining and meeting tax obligations in the relevant jurisdiction. The service does not provide tax advice unless required by law. Missing information may extend processing time or make fulfilment of the request impossible. By continuing, the user confirms that the required actions and related restrictions are understood. A decision takes into account actual receipt of funds and responses from independent providers. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve.

11. Service suspension

The service may suspend or reject a request due to a rules breach, sanctions, elevated risk, insufficient reserves or inability to verify user information. By continuing, the user confirms that the required actions and related restrictions are understood. A decision takes into account actual receipt of funds and responses from independent providers. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. If anything is unclear, the user must obtain guidance from an operator before making a payment. All material transaction parameters are stored in the request and confirmed through official communication channels.

The user reviews the terms concerning suspension, rejection or restriction of access to services before paying a request. A decision takes into account actual receipt of funds and responses from independent providers. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. If anything is unclear, the user must obtain guidance from an operator before making a payment. All material transaction parameters are stored in the request and confirmed through official communication channels. The service may request documents required to review the transaction and meet security obligations.

The service records actions and messages concerning suspension, rejection or restriction of access to services in the request. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. If anything is unclear, the user must obtain guidance from an operator before making a payment. All material transaction parameters are stored in the request and confirmed through official communication channels. The service may request documents required to review the transaction and meet security obligations. Fulfilment, delivery or refund may be temporarily suspended until that review is complete.

12. Limitation of liability

The user is responsible for correct payment details and lawful funds. The service is not liable for user errors or actions of banks, blockchain networks and independent providers. A decision takes into account actual receipt of funds and responses from independent providers. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve.

The user reviews the terms concerning allocation of responsibility between the user, service and providers before paying a request. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. If anything is unclear, the user must obtain guidance from an operator before making a payment. This condition applies to every request.

The service records actions and messages concerning allocation of responsibility between the user, service and providers in the request. If anything is unclear, the user must obtain guidance from an operator before making a payment. All material transaction parameters are stored in the request and confirmed through official communication channels. Exceptions must be agreed with an operator in advance.

The review considers allocation of responsibility between the user, service and providers and information supplied by independent providers. All material transaction parameters are stored in the request and confirmed through official communication channels. The service may request documents required to review the transaction and meet security obligations. The confirmation is stored in the request record.

13. Force majeure

The parties are not liable for delays caused by events beyond reasonable control, including infrastructure failures, government action and restrictions imposed by communications, banks or payment systems. Before sending funds, the user verifies the amount, currency, network, payment details, rate and available reserve. If anything is unclear, the user must obtain guidance from an operator before making a payment. All material transaction parameters are stored in the request and confirmed through official communication channels. The service may request documents required to review the transaction and meet security obligations.

14. Intellectual property

The website design, software, text, logos and other materials are protected. Use beyond personal review requires written permission from the rights holder. If anything is unclear, the user must obtain guidance from an operator before making a payment. All material transaction parameters are stored in the request and confirmed through official communication channels. The service may request documents required to review the transaction and meet security obligations. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service. The user is responsible for accurate information and for protecting access to their payment instruments.

15. Personal data protection

Data is processed to fulfil requests, communicate, maintain security and perform mandatory checks. Detailed terms are set out in the privacy policy. All material transaction parameters are stored in the request and confirmed through official communication channels. The service may request documents required to review the transaction and meet security obligations. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service. This condition applies to every request.

16. Applicable law

The relationship is governed by the law applicable to the service operator and transaction. The parties seek to resolve disputes through communication and supporting evidence. The service may request documents required to review the transaction and meet security obligations. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service. The user is responsible for accurate information and for protecting access to their payment instruments.

17. Rule changes

The service may update these rules. A new edition takes effect when published and applies to requests created after publication unless stated otherwise. Fulfilment, delivery or refund may be temporarily suspended until that review is complete. Banks, payment systems and blockchain networks operate outside the direct control of the service.

18. Rule language

Russian and English versions are provided for convenience. If they differ, the version specified by the service for the transaction applies.

19. Contacts

Use only contact details and links published on this website. Other accounts are not official service representatives.