1K.EXCHANGE AML/CTF POLICY
This policy sets out risk-based procedures for customer identification, transaction analysis and prevention of unlawful use of the service.
1. Key terms and purpose of verification
KYC means customer identification. AML/CTF means measures against money laundering and terrorist financing. Source of Funds means evidence of where funds came from.
For a customer, these are several different questions: who uses the account, which request a transfer relates to and where the assets came from. Signing in confirms access to an account but does not replace identity verification. Completed identity verification does not automatically confirm the origin of every subsequent deposit.
This policy explains verification at 1K Exchange. Read it together with the service rules, privacy policy and terms of the selected exchange direction.
2. Customer identification: how to prepare
Depending on the amount, exchange direction and risk factors, the service may request an identity document, selfie, residential address and evidence of the source of funds.
Start verification from your account using the link available there and follow the form instructions. Use a valid document and legible images without altering the information they contain. If your details are incorrect or have changed, ask the operator how to correct them.
Uploading a document and returning to the app do not mean that verification is complete. Check the final status in your account. If it remains pending, give support your UID and a description of the issue; do not create another account to bypass verification.
3. Address and transaction screening
Cryptocurrency addresses and transactions may be screened by analytics systems for sanctions, fraud, stolen assets, mixers and other risk factors.
When asking about a transfer, provide the currency, network, amount and transaction identifier (TXID). These details identify the particular deposit rather than only the overall wallet balance. An identical asset name does not make different networks interchangeable.
Blockchain confirmation and completion of processing by the service are different stages. If a transfer is visible on the network but the request is awaiting review, do not send another payment just to change its status.
4. Source of funds and explanations
Source-of-funds evidence should explain how the assets used in the transaction under review were obtained. A balance screenshot alone may not contain this information.
Depending on the operator’s question, useful materials may include a statement, agreement, details of the original receipt and related transfers, or an explanation of the transaction’s purpose. These are examples, not a mandatory document set for every customer.
Before sending anything, clarify the scope of the request and a secure delivery channel. Do not publish documents in public comments or group chats. Never disclose a seed phrase, private keys, account password or one-time sign-in codes.
5. Additional review and suspension
When risk is elevated, a transaction is suspended until the necessary explanations and documents are received. The request may be refused.
Awaiting explanations, reviewing materials and a completed exchange are different states. Providing documents alone does not mean a transaction has been approved. To clarify the current stage, give the operator the request number and status.
If you disagree with transaction information, describe the specific discrepancy and provide relevant evidence through the agreed channel. Do not resend a full set of personal documents without clarifying the request.
6. Sanctions and prohibited use
The service does not serve prohibited jurisdictions, sanctioned persons or transactions that violate applicable law.
A currency, city or exchange direction appearing in the interface is not permission for any transaction involving it. If the sender or recipient differs from the account holder, tell the operator in advance and confirm whether the transaction is permitted. Do not present someone else’s payment details as your own.
7. Refunds: what must be agreed
High-risk assets may be returned only after review and to payment details permitted under AML/CTF requirements.
Before a refund, agree on the currency, network, payment details and circumstances of the original deposit. A new message containing a wallet address does not by itself establish a right to control the funds or replace recipient verification.
Refund terms and applicable costs are considered under the service rules and the specific transaction. A refund request is not confirmation of a completed payout: ask the operator for its status and identifier.
8. Information retention and privacy
Verification materials are stored securely for the period necessary to meet obligations.
These materials may include verification results, transaction information, explanations provided and correspondence about the enquiry. Details of data processing are set out in the 1K Exchange privacy policy.
Ending a session or unlinking Telegram is not the same as deleting transaction history. Send questions about correcting or deleting personal data to support; deletion is considered in light of the need to retain transaction information.
9. Contacting 1K Exchange
Send verification questions to the operator through official service channels.
Use the contacts on 1k.exchange or [email protected]. Include your request number or UID, current status and the question to be resolved. Do not attach personal documents until the subject of the request and delivery method have been clarified.
Before transferring funds, check the website address and request terms. A message from an unfamiliar account claiming to represent 1K does not establish its authority.
